Privacy SAFEchild is committed to protecting your privacy on-line. We will treat any personal information by which you can be identified (i.e. name, address, email etc.) in accordance with the provisions of the Data Protection Act 1998 and will not share your information with any third party. Information submitted and statistics from usage will be used to enable us to provide, manage and improve the SAFEchild services and to email you occasionally about any SAFEchild resources we think may be of interest to you. SAFEchild tracks usage through the use of cookies and by logging IP addresses. By using this website you agree that we can include your details on our database. If at any time you wish to be removed from our database please contact us. This copyright statement and privacy statement relates only to SAFEchild web site. Links to other web sites are not covered by this privacy statement. Refund Policy We are confident that you will find all SAFEchild's training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us or write to us within seven working days of purchase, quoting your order number. This policy does not affect your statutory rights. Purchasing SAFEchild Resources and Services All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net. CRB (Criminal Records Bureau) Credits CRB credits are valid for 30 days, during which time all CRB forms should be returned with the accompanying documents. Whilst the charity forwards completed forms to the CRB within 2 working days, we cannot be held responsible for any delays caused by the CRB in the return of CRB disclosures. Confidentiality We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child or young person. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action. Complaints Procedure If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff. If however, you feel unable to do this, or are unhappy with the response that you receive, do not hesitate to contact the SAFEchild Director directly. You can do this by telephone, email or in writing to the contact address on this site. You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter. Please note: We welcome constructive opinions and comments. It is important that you do not allow your need to complain to detract from the process of attaining the SAFEchild Award. Equal Opportunities SAFEchild is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity. We also aim to provide access to our services irrespective of:
We aim to ensure that Equal Opportunities are an integral feature in all our services.
SAFEchild Award Scheme Whilst we take all reasonable steps to ensure that all organisations applying for the Award are working to the safest standards, all Awards are issued by the return of self-audit risk assessments which are signed as being a true account by the lead person. SAFEchild cannot be held responsible for any misleading or incorrect information which may have been given during the Award process. However, all organisations hold the Award under licence and the charity will take any complaints about Awarded organisations most seriously and Awards may be removed at the discretion of the charity trustees. Disclaimer SAFEchild makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. Users are strongly advised to check with their local children's social care services and/or local Safeguarding Children Board for the most up to date and accurate information. SAFEchild does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents. Copyright All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by SAFEchild unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of SAFEchild. V1.1, 9 January, 2010.